Bikes, golf, tennis, ski gear · Cleaned before return · Tuned on request
🧳
Luggage & Travel
Suitcases, trunks, travel accessories · Cleaned and conditioned between uses
🛋️
Furniture & Decor
Seasonal pieces, antiques, rugs · Wrapped and padded · Climate available
📦
Custom / Other
Anything not listed — contact your EMAA team to arrange bespoke storage
Account & Billing
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Your Membership
Tier
Legacy Member
Member Since
January 2023
Unit
Unit 2804
Building
St. Regis Bal Harbour
Property Mail
Mailing Address
Your Property Address
Alexander Chen
St. Regis Residences 9703 Collins Avenue, Residence 2804 Bal Harbour, FL 33154
United States
EMAA Mail Service
All mail received at your property is scanned and archived within 24 hours. Originals held securely on-site.
Mail Archive
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March 2026
American Express
March 2026 Statement
Mar 28 · Scanned · Financial
New
St. Regis HOA
Q1 2026 Association Notice
Mar 22 · Scanned · HOA
New
Miami-Dade County
Property Tax Notice 2025
Mar 15 · Scanned · Government
EMAA Private Club
April Members Event Invitation
Mar 10 · Scanned · EMAA
February 2026
Chase Private Client
February 2026 Statement
Feb 28 · Scanned · Financial
Florida Blue
Insurance Policy Renewal 2026
Feb 14 · Scanned · Insurance
View Full Mail Archive
Mail
Scanned document available to view
Emergency
Nearest Hospital ER
Mount Sinai Medical Center
4300 Alton Rd, Miami Beach · 4 min drive
(305) 674-2121
Aventura Hospital ER
20900 Biscayne Blvd · 8 min drive
(305) 682-7000
Jackson North Medical Center
160 NW 170th St, N Miami Beach · 10 min drive
(305) 651-1100
Recommended Doctors
Dr. Michael Stern, MD
Primary Care · Bal Harbour · EMAA Preferred
(305) 932-1234
Dr. Elena Voss, MD
Internal Medicine · Aventura · House Calls Available
(305) 678-1234
Dr. James Ortega, MD
Cardiology · Mount Sinai · EMAA Preferred
(305) 444-1234
Dr. Sarah Klein, MD
Dermatology · Bal Harbour · By Appointment
(305) 555-1234
Recommended Dentists
Dr. Rafael Montoya, DDS
General & Cosmetic · Bal Harbour · EMAA Preferred
(305) 966-1234
Dr. Lisa Park, DDS
Orthodontics & Implants · Aventura
(305) 866-1234
24-Hour Pharmacy
CVS Pharmacy 24hr
9400 Harding Ave, Surfside · 3 min drive
(305) 932-9500
Walgreens 24hr
1120 Kane Concourse, Bay Harbor · 5 min drive
(305) 466-1234
Crisis & Support Lines
Poison Control Center
National · Available 24/7
(800) 222-1222
Mental Health Crisis Line
Dial 988 · Available 24/7
988
Miami-Dade Police Non-Emergency
Local police · Non-urgent matters
(305) 476-5423
Private Medical Transport
EMAA Private Ambulance
Concierge medical transport · EMAA Partner
(305) 555-1000
Property Emergency
Plumbing Emergency
WHAT TO DO FIRST
1. Locate and turn off the main water shutoff valve
2. Turn off water heater if flooding
3. Do not use electrical switches if water is near
4. Call EMAA dispatch above
EMAA Plumbing Partner
24/7 Emergency · Avg response 30 min
(305) 555-2100
Roto-Rooter Miami Beach
24/7 Emergency Plumbing
(305) 444-1234
Electrical Emergency
WHAT TO DO FIRST
1. Do not touch exposed wires or wet electrical panels
2. Locate and switch off the main circuit breaker
3. Unplug all major appliances
4. If sparks or smoke: evacuate and call 911
EMAA Electrical Partner
24/7 Emergency · Licensed Master Electrician
(305) 555-2200
FPL Power Outage Line
Florida Power and Light · Report outages
(305) 666-1234
A/C Emergency
WHAT TO DO FIRST
1. Turn off the A/C unit at the thermostat
2. Check if the circuit breaker has tripped
3. If you smell burning, turn off at the breaker
4. Check for water overflow from drain pan
EMAA HVAC Partner
24/7 Emergency · Avg response 45 min
(305) 555-2300
Arctic Air Miami Emergency
24/7 AC Repair · Bal Harbour Area
(305) 777-1234
Home Automation Emergency
WHAT TO DO FIRST
1. Restart the main automation hub (unplug 30 sec)
2. Use manual overrides on locks and blinds
3. For security system issues call EMAA first
4. Do not reset factory settings without guidance
EMAA Smart Home Support
Remote access · On-site dispatch available
(305) 555-2400
Security System Support
ADT Monitoring · 24/7
(305) 888-1234
Lockout Emergency
EMAA Locksmith Partner
24/7 · Licensed · Avg response 20 min
(305) 555-2500
Water Damage & Flood
EMAA Water Restoration
Emergency extraction & drying · 24/7
(305) 555-2600
ServiceMaster Restore
National · 24/7 Water Damage
(800) 433-7663
EMAA Team
Chat with Your Team
MR
Marco Reyes
Estate Manager · Your primary contact
On Duty Now
›
SL
Sophie Laurent
Personal Concierge
On Duty Now
›
JP
James Park
Head of Security
On Duty Now
›
AC
Ana Cruz
Private Chef
Available on Request
›
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Notifications
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Concierge Confirmed
Your dinner at Le Sirenuse is confirmed for tonight at 8:30 PM. Car arranged for 8:00 PM.
Today · 6:42 PM
Maintenance Update
Your AC unit service is in progress. Estimated completion: tomorrow 10 AM.
Today · 2:15 PM
Inspection Scheduled
Next property inspection confirmed for April 15, 2026 with Carlos Mendez.
Yesterday · 11:30 AM
Storage Pickup Complete
Your Trek Road Bike is safely stored in a climate-controlled unit.
Mar 27 · 3:00 PM
Payment Processed
March 2026 estate management fee of $3,200 processed successfully.
